Frequently Asked Questions

It can be quite confronting seeing a psychologist for the first time. It may feel a little awkward or uncomfortable at first, but our number one priority is to make you feel as safe and as comfortable as possible.

We might ask you questions about your life, your childhood, your current work situation, your family and relationships and your hobbies. This is to help us get a clearer picture of how you came to be you.

We will also ask your goals for therapy and we may also assess how many sessions you may need. Before we start we will also discuss confidentiality and consent.

You can always choose to disclose as much or as little as you want throughout the sessions- we go at your pace.

You do not need a referral to see one of our psychologists. However, if you do have a referral from a GP, paediatrician or psychiatrist you can claim a Medicare rebate. If you are referred by a third party (e.g. WorkCover) the referral information must be made available at the time of making the appointment.

If you are referred by a GP under a Mental Health Care Plan (MHCP), you will be eligible to receive Medicare rebates for up to ten appointments per calendar year. Medicare rebates are $141.85 for a Clinical Psychologist, and $96.65 for a Generalist Psychologist.

After hours appointments are available where needed and you can call us to make an appointment at a time suitable to you. Please note that after hours appointments attract a higher cost.

If you have private health insurance with ‘extras’ you may be entitled to a rebate. It is worth enquiring with your private health insurance provider to determine your rebate entitlements.

If you are covered by NDIS or DVA there is generally no out-of-pocket cost.

Payment is required in full at the time of service. Credit card details are stored on our secure online system. We claim automatically from Medicare or DVA and you will typically receive the rebate within a few hours.

All clinicians working from the PsychologyCare practice under the PsychologyCare banner are Independent Practitioners, who utilise the serviced rooms that are provided to them by PsychologyCare. This means that the clinical services they provide are not monitored or managed by PsychologyCare staff and management.

Any concerns related to your clinical care should be discussed with your treating clinician first, as this is often the quickest and easiest way to address your concerns.

Any clinical care concerns or complaints raised with PsychologyCare, will be passed on to your treating clinician.